FAQ

How do I place my order?

To place an order:

1. Select the product you would like to purchase and click"Add to Cart".
2. Proceed to checkout and enter your shipping and payment information.
3. Review your order details and complete your payment.

After your order has been successfully placed, you will receive an Order Confirmation Email containing your order number and purchase details.

If you experience any issues while placing your order, you may contact us at service@merovensia.com.

I didn't receive my Order Confirmation Email. What should I do?

Please check your spam or junk folder first.

If you still cannot locate your Order Confirmation Email, please contact us at service@merovensia.com so we can assist you.

Can I change or cancel my order after placing it?

We accept order changes and cancellations before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

Please contact us as soon as possible if you need to request a change or cancellation.

What payment methods do you accept?

We accept payment methods made available during checkout. Depending on your location, available options may include:

• Credit and debit cards
• PayPal
• Apple Pay
• Google Pay
• Other payment methods available in your region

Payment options may vary depending on your location, device, currency, and checkout availability.

Is my payment information secure?

Payments are processed through third-party payment providers using their respective security systems and practices.

We do not store your complete payment card information.

How do I use a discount code?

If you have a valid promotional code, you can apply it during checkout:

1. Enter your discount code in the designated discount field.
2. Click "Apply".
3. Confirm that the discount has been applied before completing your purchase.

Only valid and applicable promotional codes can be applied to an order.

How long does delivery take?

Orders are typically processed and shipped within 5 business days after an order is placed.

Once shipped, estimated delivery typically takes 10–20 business days, depending on your destination, carrier services, customs processing, and other external factors.

Do you ship worldwide?

We currently ship to customers worldwide, subject to carrier, customs, and logistics availability.

Shipping availability and applicable shipping costs will be displayed during checkout based on your destination and order details.

How can I track my order?

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can use the tracking number provided to check the latest available delivery status of your shipment.

Why has my tracking information not updated?

Tracking information may take some time to update after your order has been shipped, particularly while the shipment is being transferred between carriers or logistics facilities.

If your tracking information has not changed for an extended period, you may contact us at service@merovensia.com for assistance.

What is your return policy?

We accept return requests for eligible products within 14 days of the date you receive your order.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition
• Be returned in its original packaging
• Include proof of purchase

Please contact us before returning any product so that the appropriate return instructions can be provided.

How do I return an item?

Before returning an item, please contact us to request return authorization.

Once your return request has been reviewed and approved, we will provide:

• The appropriate return shipping address
• Detailed return instructions

What if I receive a damaged, defective, or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible.

When contacting us, please provide:

• Your order number
• Photos showing the item and the issue
• A brief description of the problem

We will review the information provided and assist you with the appropriate next steps.

When will I receive my refund?

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method within 5–15 business days.

Additional processing time may be required by your bank or payment provider.

Are product colors exactly the same as shown in the pictures?

We make reasonable efforts to display product images and colors as accurately as possible.

However, actual colors may vary slightly depending on your screen settings, device, lighting, and normal product variations.

What should I do if my product arrives damaged?

Please contact us with your order number, photos of the item, and a brief description of the issue.

We will review the information provided and assist you with an appropriate solution.

Is my personal information protected?

We respect your privacy and use reasonable administrative, technical, and organizational measures designed to help protect your personal information.

Personal information may be used for purposes such as processing orders, providing customer support, maintaining and improving our services, and other purposes described in our Privacy Policy.

How can I contact Customer Support?

If you have questions about products, orders, shipping, returns, refunds, or other store-related matters, you may contact us at service@merovensia.com.