Privacy Policy

1. Information We Collect

We may collect personal information from you when you visit our website, place an order, create an account, contact us, or otherwise use our services.

Information You Provide

The information you provide may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Payment information
• Order details and purchase history
• Information you provide when contacting us for customer support or other inquiries

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited and browsing activity
• Time spent on our website
• Referring websites or sources
• Cookies and similar technologies

This information may help us understand how our website is used, maintain website functionality, improve performance, and provide a better shopping experience.

2. How We Use Your Information

We may use your personal information for purposes including:

• Processing and fulfilling your orders.
• Confirming, managing, and delivering purchased products.
• Sending order confirmations, shipping updates, and other transaction-related communications.
• Processing payments and helping prevent fraudulent or unauthorized activity.
• Handling returns, refunds, and customer service requests.
• Responding to your questions and providing customer support.
• Improving our website, products, services, and customer experience.
• Sending promotional emails and marketing communications where permitted by applicable law.
• Providing personalized content, offers, or advertising where applicable.
• Analyzing website traffic and how customers interact with our website.
• Maintaining the security and integrity of our website and services.

3. How We Share Your Information

We do not sell or rent your personal information for monetary consideration.

We may share personal information with third parties where reasonably necessary to operate our website, process transactions, fulfill orders, provide services, or comply with applicable requirements.

Service Providers

We may share relevant information with third-party service providers that support our business operations, including:

• Payment processors
• Shipping and logistics providers
• Order fulfillment partners
• Website hosting and technology providers
• Analytics providers
• Advertising and marketing partners
• Customer support service providers

These providers may process personal information as necessary to perform services on our behalf and in accordance with their respective obligations and privacy practices.

Legal Requirements

We may disclose personal information when required or permitted by applicable law, legal process, regulatory request, or government authority, or where reasonably necessary to protect our rights, property, security, customers, or business operations.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to support website functionality and improve your experience on our website.

Cookies and similar technologies may be used to:

• Remember your preferences.
• Keep items in your shopping cart.
• Understand how visitors use our website.
• Measure website performance.
• Improve our products and services.
• Support relevant advertising and marketing activities where applicable.

We may also use third-party analytics, advertising, or other service providers that use cookies, pixels, or similar technologies to understand website activity and measure service or advertising performance.

You may be able to control or disable certain cookies through your browser settings or other available privacy controls. Disabling certain cookies may affect the availability or functionality of some website features.

5. Payment Information

Payments are processed through third-party payment providers.

We do not store your complete payment card details. Payment information is processed according to the security practices, terms, and privacy policies of the applicable payment providers.

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send you promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable email.

You may also contact us at service@merovensia.com to request removal from our marketing communications.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request information about how certain personal information is collected, used, or disclosed.
• Withdraw consent where processing is based on your consent, subject to applicable law.

To submit a privacy-related request, you may contact us at service@merovensia.com. Requests will be handled in accordance with applicable law.

9. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete it as appropriate.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review the applicable privacy policies before providing personal information to those third parties.

11. International Data Transfers

Personal information may be processed, transferred, or stored in countries or regions other than the location in which it was originally collected, including locations where our service providers operate.

Where required by applicable law, appropriate measures may be used in connection with international transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, or applicable legal requirements.

Any updated version will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at service@merovensia.com.