Return & Refund Policy
Order Cancellation
We accept order cancellations before an order has been shipped or entered processing.
- Orders cancelled before shipment or processing will receive a full refund.
- Once an order has been shipped, it can no longer be cancelled.
Returns
We accept returns of eligible products within 14 days of the date you receive your order.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in the original packaging.
- Include proof of purchase, such as your order confirmation or receipt.
Please do not return your item directly to the manufacturer.
Return Address
The return address will be provided after your return request has been reviewed and approved.
Please do not send products back before receiving return authorization and the appropriate return instructions.
Unauthorized returns may not be accepted and may delay the return or refund process.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
- Customers will be charged shipping costs no more than once for each order, including returns.
- No restocking fees will be charged for any approved return.
If the product you receive is damaged, defective, or incorrect due to our mistake, we will cover the applicable return shipping costs.
Return Process
Before returning any item, please contact us to request return authorization.
Once your return request has been approved, we will provide:
- The appropriate return shipping address.
- Detailed return instructions.
Returns sent without prior authorization may not be accepted.
For return-related questions or to request return authorization, you may contact us at service@merovensia.com.
Refunds
Once we receive and inspect your returned item, we will notify you by email that your return has been received.
After the inspection is completed, we will inform you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–15 business days.
Please note that the exact processing time may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period, please complete the following steps:
- Check your bank account again.
- Contact your credit card company, as it may take additional time for the refund to be officially posted.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, you may contact us at service@merovensia.com.