Shipping Policy
Order Processing
All orders are typically processed and shipped within 5 business days after an order is placed.
Once your order has been shipped, the estimated delivery time is 10–20 business days, depending on your destination, local carrier services, and customs processing where applicable.
Please note that delivery times are estimates only and may be affected by circumstances beyond our control, including customs inspections, severe weather, public holidays, or carrier-related delays.
Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.
You can track your shipment using the tracking number at www.17track.net .
Shipping Rates
Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers.
The final shipping cost will be displayed before you complete your purchase.
Any customs duties, taxes, or import fees imposed by your country or region are the responsibility of the customer unless otherwise stated.
Shipping Destinations
We currently ship to customers worldwide.
If we are unable to ship to your location because of carrier, customs, or logistics restrictions, we will contact you to discuss available alternatives or arrange a full refund where necessary.
If you have questions about shipping availability for your location, you may contact us at service@merovensia.com.
Changing Your Shipping Address
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Address changes can only be requested before 11:00 PM (PDT, GMT-7) on the same day the order is placed . Once an order has entered processing or has been shipped, we are unable to modify the shipping address.
Shipping to an Alternate Address
You may have your order shipped to an address different from your billing address.
Please make sure that all shipping information is complete and accurate before submitting your order.
Shipping Methods
Orders are processed during normal business days, Monday through Friday, excluding weekends and public holidays. Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.
Depending on inventory availability and the product ordered, shipments may be fulfilled from our domestic warehouses or from facilities located in the United States, Canada, and Australia.
We work with international and local delivery providers to support reliable order delivery.